Case study report Essay Example | Topics and Well Written Essays - 1250 words

Case study report - Essay Example Marie Forsythe is the Operations Director of FCCC. Her function in the company is to ensure smooth running of tasks to achieve set objectives. Forsythe refurbished the call center by purchasing new office facilities and building extra offices. These changes were implemented to increase employees’ performance in work, but the progress has remained stagnated. Forsythe decided to carry out a survey on how to improve the performance of each employees thus contributing to overall output and improving the living standards of all parties. The key issues in the company include organizational change, workforce diversity, motivation, leadership, communications systems and social structures. Organizational change is an important issue in FCCC because of the rearrangement of workforce from the previous setting. The construction of new offices in different floors and new office facilities change employees work stationsby creating an open work station with desks that have wide computer screens. Teamwork is another key issue in FCCC because different teams work in different floors. This arrangement exists because of the new offices that divide different departments into different offices. Communication with other teams in different departments occurs through the telephones thus limiting personal contact or direct communication. Motivation in the call center is through recreational facilities, rewards, bonuses, healthcare benefits and a shopping center. Employees have a recreational facility where they relax during office breaks by listening to music and chatting. The company has a local gym that is designed to meet the needs of employees through exercise. Exercise is essential for the mental health of call center workers that perform under pressure. Workforce diversity is an importance issue in Finance Co Call Center because it improves socialization between male and female employees. The